Virgin Media Group & Hootsuite

Virgin Media Group & Hootsuite


Virgen is the extremely diverse group of complaints ranging from Airlines through to space travel versions mission is to be the most irresistible brand in the world and social media as a way of connecting with as many people as possible everybody owns social media within the Virgin Group from Richard right down to from new recruits and people on the ground that are engaging face to face with our customers Richards tweets and blogs 24/7 every day and associated into the fabric of whole company no social media is such a terrific way to connect with our customers that I would never miss out you know we are very much enough with facing brand we love to listen and to interact with our virgin customers and we want to use social media to tap into conversations that our advocates are having to find out how we can best improve our product or service offerings for them in terms of finding what the customers want social media is the place to go who’s free is just a really simple way for connecting all of the team that working in social media and also all of the networks in one place before we use that you’d have a lot of different screens a lot of different information and there’s just a lot easier in one simple place it’s always hard to tell what it’s going to look like in five years time because social media moves so quickly but we want to be at the forefront of everything that’s happening and make sure that we stay ahead of the game

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