Easy Two-Way Radio Troubleshooting

Easy Two-Way Radio Troubleshooting


Hi this is Alex with Discount Two-way Radio. Today, I want to cover some of the most common
problems that our Repair Department sees. The first one is, “Tape on the antenna.”
I see it all the time – somebody, their antenna starts getting frayed, cracked and
so they taped it up. What actually happens is, “It degrades in the transmission performance.”
It starts getting static. So the simple solution is, “Don’t put tape on the antenna.”
They’re pretty inexpensive, so replace the antenna and a lot of problems will go away. The next thing that comes across is, “People
will tape up the radio itself.” Let say, “They drop it a couple of times and the
battery is now loose.” So they put tape around the radio to hold the battery in place
or they may want to write their name on it. The problem is, the microphone is right here.
So, the tape goes over the microphone and now, people can’t hear them clearly. The
audio is distorted – so, don’t put tape around it. If you do want to personalize your
radio to make sure it doesn’t get lost or doesn’t grow legs or someone isn’t going
to take it – we can engrave that, pretty inexpensively. The
very common complaint we hear is people said
that, “Their radio is beeping.” What that means is that, “Your battery is running
low.” It’s actually designed to do that. There is a low battery alert so that you know
where your battery is almost dead and you aren’t surprised with your radio not working.
So, the simple fix – just keep a spare battery with you, swap it in or just put it in the
charger for a little bit and it will take you through the rest of the day. Another thing to always double check is to
make sure you’re on the right channel. It sounds really obvious but we get calls all
the time. Somebody saying, “The radio, no one transmits. They can’t hear anybody and
they want to send it in for repair.” It turns out what happen is, “As you’re walking
around, they bump against something and the channel all changed – and they’re on different
channels and just didn’t realize it.” That’s it. So, before you panic – just
double check the channel to make a quick simple fix. Another common problem is, “The accessory
jack being partially unplugged.” It may look like it’s plugged in but what happens
is, “If it’s not making complete contact and your transmission is going to be static-y.
You’re going to only hear some of the words.” So, if people complain, “They can’t hear
you very well” just make sure that you give that accessory jack a really good strong push.
Make sure it’s in there completely a seated and that often will solve the problem and
save you time and hassle from sending in the radio. Another common issue is, “People will say
that they can’t transmit.” What you want to check first is, “To see if you see the
light at the top of the radio.” If that’s a green, what that means is there’s somebody
else in the area who’s sharing your frequency and they’re transmitting. So, they have
a different PL tone. So, that means that you can’t hear them and they can’t hear you
– but you can’t still transmit on the same frequency if somebody else until they’re
finished. So, if you try and transmit and nobody’s
hearing you – just check that light at the top of the radio. If it’s green, just wait
until it goes out. Once the light goes out, now you can start talking and everybody will
hear you just fine. This is especially common with companies that use a repeater because
you’re sharing one channel among different departments, to help split up so and then
this prevents cross-talk. So again, just check that light at the top of your radio. If it’s
green, just wait a couple of seconds so it goes out and then you can go ahead and talk.

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