Australia's NBN Nightmare | A Current Affair Australia

Australia's NBN Nightmare | A Current Affair Australia



the government promised us the National Broadband Network would revolutionize Australia's internet but the rollout of the NBN has fallen way short of that I built this company over 20 years it's thrown us back ten years we've lost a hundred and sixty thousand dollars in income it complaints are up a hundred and sixty percent that's totally unacceptable it's the infrastructure project they said would be as momentous as the Snowy Hydro scheme it is the most ambitious far-reaching and long-term nation-building infrastructure project ever undertaken by an Australian government with speeds of up to 100 megabits per second 100 times faster than those currently used by most people so have Australian we've been sold down the river I think it's a mess I think it's a potential lemon and we could be paying for it for generations take war veteran Carrie Collison he's a book publisher who needs not just the internet but his landline for his small business the phone hardly works though and he calls the NBN a debacle March April May June July and August it was total and we lost the hundred sixty thousand dollars income and in desperately trying to fix it he's been shunted back and forth between Telstra and NBN for months it's like Groundhog Day every time we have a telephone call from someone it's probably a Filipino or someone in India and we start from scratch every time NBN handballs it to the telco the telco handles it back to NBN and poor muggins is stuck in the middle with note no internet or home line three aw broadcaster Neil Mitchell constantly has talkback callers Jam the phone lines with NBN complaints many people are telling us that they're paying more and getting a worse service and they used to get with ADSL Sunbury family John and Sabina van Stilton had to move there family and the business from Townsville to Melbourne because of what they called poor NBN in Queensland but when they got to Melbourne they still couldn't get connected if we lived in the middle of nowhere I'd understand it but we live 40 kilometres from the major city in Australia and we can't get any internet they say it's destroying their business they've lost long-term customers and prospective ones as well I know it's cost the jobs I've had to lay people off and the hurt hits not just the hip-pocket the kids to get get behind with their schooling because they can't do what they've got to do at home because they've got no internet Gavan language is from Jim boomba south of Brisbane he says the NBN sunk one of his businesses and could be about to swallow up the other that cost me well over half a million dollars with two businesses and nobody's made a a genuine attempt to you know compensate me and the argument over all of this is right outside your front door the former Rudd Labor government promised to run NBN fibre optics right to your home but when the coalition took over they wanted to save money and instead in a lot of neighborhoods created nodes or hubs where the cables would stop and meet up with old copper wiring which would take the internet to your home from there experts say that's where your internet speeds jam up and they have to transfer to that old infrastructure the government says it inherited this mess Communications Minister good morning good morning cars here's a fifty billion dollar disaster do you feel any way responsible or you're just going to play the blame game this morning well Carl it's not a matter of playing the blame game what we inherited from way but was essentially it and there's been an astonishing admission there supposed to be a commercial enterprises well ever see that money being returned to the taxi well Chris I think it's the I think there's that there's a reasonable question mark over that Rachel Thomas is from the Australian consumer communications advocate network we get consumers contacting us who are having difficult experiences they're not just for mbm with general telecommunication services she suggests NBN customers should take their complaints straight to the telcos ask for compensation you can ask to exit your contract or you can choose a different provider to book publisher carry the word compensation is laughable for his 160 thousand dollar loss he was offered 1500 bucks it's not just impacting on me it's impacted on all my authors a lot of my authors are elderly people so what now somebody needs to take control of this and shake it down and that has to be the government get the bloody thing right because what they're doing at the moment is not working it's as if there's a firewall there are bureaucrats whose primary job is to avoid resolving the issues it's just not good enough we did approach the NBN for comment but they declined

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